The Laramar Group LLC

Concierge - Dock Street

Job Locations US-MN-Minneapolis
ID
2022-2007
Category
Administrative/Clerical
Type
Regular Full-Time

Overview

COME GROW WITH US! Laramar was founded in 1989, 30+ years later, we're a vertically-integrated investment and property management corporation. From humble beginnings to nationally recognized, we haven’t forgotten the basic reason for our success: our people and the relationships they nurture. We're experts at making the everyday even better.

 

OPPORTUNITY IS EVERYWHERE. At Laramar, you’re part of something special. Something unique. Our core values are our DNA, and it’s up to each one of us to bring that to life. We own it. Most importantly, we stay true to it. We make it better together. Come join our team a find out for yourself why we're one of 2022's Best Places to Work in Multifamily!

 

WE CARE ABOUT OUR PEOPLE. And that is reflected in our commitment to providing excellent benefits including: zero-dollar healthcare plan option, flexible hours & PTO, Company paid life insurance along with paid short and long-term disability insurance, paid holidays, and a 401k with Company match. Plus we offer a 20% housing discount if you live on site!

 

The Concierge is responsible for being the first line of customer service at the property. The concierge will greet residents, assist residents with packages and inquires, open entry doors for residents and provide security for the property.

Responsibilities

  • Greeting customers, residents, and guests, and serving as the primary point of contact for the property.
  • Answer phone calls and direct them to the correct person.
  • Provide guidance to residents with online requests, service requests etc.
  • Serve as a primary information resource for residents, guests and vendors.
  • Assist building management with planning and executing resident activates.
  • Work closely with management to assess resident’s needs and generate ideas to increase tenant satisfaction/retention.
  • Assist building management with leasing, renewals, application processing and other clerical tasks.
  • Completes all other projects or requests as assigned by Supervisor.

Qualifications

  • Must be able to work with a variety of individuals in a friendly manner with exceptional customer service.
  • Must be able to quickly analyze a situation, come up with solutions and implement them.
  • Must be proficient with Microsoft Office Suite products and the internet.
  • Must be attentive to detail and adheres to company standards.
  • High school diploma required.
  • Must possess excellent communication skills.
  • Experience with Yardi preferred
  • Experience with RentCafe preferred
  • Social Media experience preferred

Physical Demands and Work Environment: (The phrases "occasionally," "regularly," and "frequently" correspond to the following definitions: "occasionally" means up to ⅓ of working time, "regularly" means between ⅓ and ⅔ of working time, and "frequently" means ⅔ and more of working time.)

  • The work environment is the typical office environment. The employee must complete their work satisfactorily in an environment where there are significant distractions, including staff, clients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.
  • The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing this job's duties, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms, and stoop, kneel, crouch, or crawl.
  • The employee must regularly lift and/or move up to 20 pounds and should do so in a sound and safe manner. This job's specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The above statements reflect the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation

 

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed