The Laramar Group LLC

Resident Services Coordinator - Denver Local

Job Locations US-CO-Denver
ID
2022-1869
Category
Leasing/Resident Services
Type
Regular Full-Time

Overview

Who is Laramar? Founded in 1989, Laramar has grown from a small real estate investment company to a distinguished national real estate investment and property management corporation with a multi-billion-dollar portfolio. For nearly 30 years, Laramar has managed a wide range of properties from high-rise urban to small building to suburban garden-style.

 

Why should I work for Laramar? Laramar delivers an unparalleled level of service to the real estate industry and our success is attributed to our people. We have a well-trained team of real estate professionals who love their work and honor their commitment to our clients and our residents. If you are seeking a position where your enthusiasm, passion, and creativity are welcome, join the Laramar team!

 

Are there perks? Yes! Laramar offers excellent medical/dental/vision insurance, flexible spending accounts, Company paid life insurance along with paid short and long-term disability insurance, paid holidays, a generous paid time off program, zero dollar premium medical coverage for employees, and a 401k with Company match. We offer a 20% housing discount if you live on site!

 

The Resident Services Coordinator is responsible for the planning, development, coordination, and implementation of all activities, programs, and services for community residents. This position will be the primary point of contact for current residents and is responsible for working to achieve maximize resident satisfaction and retention by providing excellent customer service to residents. This position is also responsible for proving support to the leasing team.

Responsibilities

  • Greet residents, potential residents and guests.
  • Assist Sales and Marketing Manager with resident functions and coordinating events with local businesses to increase resident satisfaction.
  • Resolve resident disputes, making every effort to achieve resident satisfaction.
  • Manage administrative requests from residents.
  • Create resident notices and communication pieces. 
  • Assist with serving rent demands and other legal notices as needed.
  • Ensure that property lobby areas clean and refreshments are fully stocked.
  • Place office supply orders for property.
  • Create and distribute resident renewal letters on a weekly basis. 
  • Follow up with renewals on a weekly basis.
  • Answer incoming calls and respond to voicemail messages in a timely manner. 
  • Respond to all resident communitions in the queue.
  • Input resident work orders into property software system. 
  • Follow up with completed work orders daily. 
  • Follow up on pending work orders, as needed.
  • Assist the leasing team with tours, queue management, and walk-ins as needed. 
  • Follow up on all move ins, monthly.
  • Assist with scheduling pre-walks for move outs and renovations.
  • Respond to all Ellis Surveys and Google reviews.
  • Provides world-class customer service.

Qualifications

  • High school diploma or equivalent certification. Excellent verbal and written communication skills
  • Ability to effectively present information in one-on-one and small group situations
  • Ability to quickly develop strong working relationships.
  • Must possess strong attention to detail.
  • Must be proficient in Microsoft Office products.
  • Must possess customer service abilities and attitude.
  • Well organized and flexible with the ability to multi-task.
  • Proactive and able to react to changing priorities.
  • The salary range for this role is $18 - $21/hr. 
  • Tuesday - Saturday schedule.

SKILLS AND ABILITIES:

To perform the job successfully, an individual should demonstrate the following competencies:

  • Embodies Laramar Core Values
  • Strong oral and written communicator
  • Positive attitude, organization with strong attention to detail required
  • Participate in proactive team efforts to achieve departmental and company goals
  • Ability to learn, adapt, and excel with new company software
  • Demonstrated a high level of interpersonal communication amongst team members and clients
  • Able to maintain high energy, friendly demeanor, and perform in a fast-paced environment
  • Strong knowledge of sales tactics, skills, and assets

 

SUPERVISORY EXPECTATIONS:

This position does not have any supervisory duties.

Physical Demands and Work Environment: (The phrases "occasionally," "regularly," and "frequently" correspond to the following definitions: "occasionally" means up to ⅓ of working time, "regularly" means between ⅓ and ⅔ of working time, and "frequently" means ⅔ and more of working time.)

  • The work environment is the typical commercial property management environment. The employee must complete their work satisfactorily in an environment where there are significant distractions, including staff, clients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.
  • The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing this job's duties, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms, stoop, kneel, crouch, or crawl.
  • The employee must regularly lift and/or move up to 20 pounds and should do so in a sound and safe manner. This job's specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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